Getting Started

Learn about The Lauren Look

• What is The Lauren Look?
• What is The Lauren Look's size range?
• Where does The Lauren Look ship?
• Do you offer a Complimentary Trial?
• Do you rent shoes and accessories?
• Am I wearing clothes that other people have worn?

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Getting around the website

• I gave you my e-mail address. When does membership start?
• Do you have a catalog?
• Can I view your collection without subscribing?

Getting Started Guide

• How does it work?
• How do I subscribe?

Plans & Pricing

• How much does it cost?
• How much does shipping cost?

Sizing Guide & Sizing Tool

• Can you help me find my size?

Our Clothing and Our Cleaning

• Can I wash something?
• What do you do with the clothing you take out of circulation?
• What are your cleaning standards?

Referral Program

• How does the The Lauren Look Refer-A-Friend program work?
• Why didn’t I receive my referral reward credit?
• Is there a limit to how many friends I can refer?
• How soon will I receive my reward?
• What else will you send to my friend?

Gifting Program

• Do you offer gift subscriptions?
• How much is it to give a gift?
• How do I redeem a gift?
• The recipient hasn’t received an email with their gift card. What do I do?
• I made an error in the recipient's/my email—what do I do?
• How will I know if my electronic gift card has been delivered?

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